Critical incident stress management (CISM) is an adaptive, short-term psychological helping-process that focuses solely on an immediate and identifiable problem. It can include pre-incident preparedness to acute crisis management to post-crisis follow-up. Critical incident management defines the alignment of company operations, services and functions to manage high-priority assets and situations. Coordinated response between multiple teams requires critical incident management. ... Usually, IT teams will use “SEV” definitions.Even if they are not talking about the incident, encourage them to spend time with family and other individuals who can provide a source of quiet social support and a sense that life goes on, even when traumatic critical incidents have occurred.
